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DBITS - How to Order

State of Texas - Department of Information Resources
DBITS: Deliverables Based IT Services Contract

Contractor: KMQ Enterprises d/b/a Tailwind Associates
DIR Contract Number: DIR-SDD-2157
Cooperative Contracts Program Overview

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For quotes, POs, and warranty information, please contact:
William Hawkins
Tailwind Associates
106 E Sixth Street, Suite 900
Austin, TX 78701
Tel: 800-724-8871
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Please see below for instructions and information on how to contract for Deliverables-Based IT Services (DBITS).

Tailwind's DBITS services available under the Co-op Contracts program are:

  • Application Development
    Definition: Application Development means the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.

    Examples of included services: researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.

  • Application Maintenance and Support
    Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.

    Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.

  • Business Intelligence/Data Warehouse
    Definition: Business Intelligence enables an organization to perform in-depth analysis and includes, where required, data mining of detailed business data providing real and significant information to business users. BI may include an integrated group of operational and decision support applications and databases. BI makes use of tools designed to easily access data warehouse data. A data warehouse collects, organizes and makes data available for the purpose of analysis and gives organizations the ability to access and analyze information about its business. The function of the data warehouse is to consolidate and reconcile information from across disparate business units and IT systems and provide a context for reporting and analysis.

    Examples of included services: architectural design, extraction, transformation and loading of data sources; planning, assessment, product installation and tuning; prototype development, deployment, data cleansing, data mart development and support; data migration, integration with data mining; integration with business intelligence tools and/or systems; data scrubbing; data transformation; training and knowledge transfer.

As a customer, you must complete a Statement of Work (SOW) which must be in the form contained in Appendix C.

You can download Appendix C here: Download as a DOC,  Download as PDF


Then use the Statement of Work template and include the minimum suggested items such as:

  • Scope of work
  • Project risks, assumptions and constraints
  • Roles and responsibilities
  • Detailed description of deliverables
  • Acceptance criteria, including testing or period of review
  • Project completion criteria
  • Project schedules to be achieved by vendor
  • Relevant quality processes

Additional Information:

  • The customer should send the Statement of Work to KMQ/Tailwind.
  • The customer should negotiate pricing of deliverables directly with KMQ/Tailwind.
  • The customer and KMQ/Tailwind may work together to improve the SOW.
  • The customer may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of the contract.
  • KMQ/Tailwind may only provide services in awarded Technology Categories.
  • In order to be awarded a Purchase Order hereunder, the KMQ/Tailwind must respond, in writing, to a SOW for services as issued by customers, consistent with the Terms and Conditions of the contract.
  • KMQ/Tailwind may begin work ONLY after receiving a SOW signed by authorized representatives of both the customer and the KMQ/Tailwind AND the Purchase Order
  • The value of any one SOW may not exceed $10 million including all extensions, renewals and change orders.